Every missed call is somebody else’s job.
It’s a hundred and four degrees at ten at night and a homeowner’s AC just quit. They call three companies and book with whoever picks up. I make sure that’s you.
The part nobody else does
Every week I sit down and listen to your calls. When it says something wrong, I fix it, and I tell you what I changed.
An AI that answers a phone is a commodity now. One that knows your service area, your after-hours rate, which brands you won’t touch and what counts as an emergency in August is a thing somebody has to build and keep building. That somebody is me, and it’s most of what the fee covers.
It says what it is. They stay on anyway.
Every call opens by telling the caller it’s automated. Almost nobody hangs up.
LineThanks for calling Valley Air. I’m their automated assistant, not a person, but I can get a tech out to you. What’s going on with your system?
CallerOh. Okay. Um, my air conditioner is making this really loud noise and it’s not blowing cold anymore.
LineIs the outside unit running, or has everything gone quiet?
CallerThe outside one is running. It’s the noise that’s scaring me.
LineGot it. I’ll have a tech call you back tonight. Can I take your name and the best number?
CallerYeah, it’s Denise. Six oh two…
She clocked it in the first three seconds and kept going, because she wasn’t looking for a friend at eleven at night. She was looking for someone to fix her AC.
The bits that get people sued
You will not think about any of this. That’s the point of paying somebody.
Three plans, no contract
Start where it makes sense. Move up when it’s paying for itself.
| What you get | Answered$250 /moOne truck to five. You just need the phone covered. | Booked$497 /moFive up, or anyone running a dispatch schedule. | Managed$1,500 /moTen up. You want the phone run, not just answered. |
|---|---|---|---|
| Answers your missed calls | 24/7 | 24/7 | 24/7, plus daytime overflow |
| What you get sent | Name, number, problem, urgency | Same, plus a booked slot | Same, plus it lands in your software |
| Books the appointment | No, it takes a message | Onto a calendar, with a confirmation text | Into ServiceTitan, Housecall Pro or similar |
| Languages | English | English and Spanish | English and Spanish |
| How often I review calls | Weekly | Twice a week | Twice a week, plus a monthly report |
| Following up your quotes | — | — | Callbacks to people who asked you for one |
| Availability | Open | Open | One company per metro |
| Software, billed to you direct | $49/mo | $149/mo | Included |
The software line is the vendor’s price, not mine. You pay them, I don’t mark it up, and I’d rather you hear that from me than find it yourself.
First month’s on me if it doesn’t work
No setup fee on any plan. Cancel any month you want. If your first 30 days don’t capture at least one after-hours call with a name and a callback number, I refund my management fee for that month in full — just email me within 14 days of the month ending. Software charges billed by the vendor aren’t included.
I run this on my own and I only work with HVAC companies. That’s deliberate. I know what a no-cooling call sounds like in August and what your tech needs to hear before he gets in the truck, and I couldn’t know that about twelve trades at once.
I’m not in your town. The phone works the same from anywhere, and not running an office is part of why this is two-fifty a month and not seven hundred. When something goes sideways at 6am you get me, not a ticket number.
What people ask me
Why is the software price on your own website?
Because you’d find it anyway and I’d rather you hear it from me. Plenty of outfits quote seven hundred a month for this and never mention how much is margin. The tool is a commodity. Somebody setting it up right for your business and staying on top of it is not. If you’d rather do it yourself for forty-nine bucks, do that. I’m for the owners who are never going to get around to it.
I’ve got somebody who answers the phone already.
Good, and this isn’t for the hours she’s there. It’s for nine at night, Sunday afternoon, and the twenty minutes she’s on the other line. It picks up what she can’t and never touches the calls she can.
Does it sound like a robot?
Call the number at the top and find out. Pretend your AC just died. Ninety seconds, and it’s the only honest way to answer this. If it sounds bad, delete my number.
Doesn’t telling them it’s a robot lose you the call?
It hasn’t. Somebody phoning at eleven at night with water coming out of the ceiling wants the problem handled, not a conversation. And two states already require the disclosure, with more drafting it, so the alternative is a business built on something that gets switched off by a statute. I’d rather sell you the version that still works next year.
What happens to my existing phone number?
Nothing. No porting, no new number on the truck, no reprinting anything. Your carrier forwards the calls nobody picks up and everything else works the way it does today.
What if a caller asks something it doesn’t know?
It says a tech will confirm that when he calls back, takes the details, and flags it for me. It never quotes a price and never promises a time. Guessing on a job is worse than admitting it doesn’t know.